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Refund and Returns Policy

At Mahadev Natural, we strive to ensure that our customers are satisfied with their purchases. This Refund and Returns Policy outlines the conditions and procedures for refunds and returns for our products.

1. Returns Policy

  • Eligibility for Returns:
    Products can be returned only if:

    • They are defective or damaged upon delivery.
    • The wrong product was delivered.
    • The return request is initiated within 7 days of receiving the product.

  • Non-Returnable Items:

    • Opened or used cosmetic products.
    • Products damaged due to misuse or improper handling.
    • Products purchased during a sale or clearance.

  • Conditions for Returns:
    The product must be in its original condition with all packaging, tags, and labels intact.

2. Refunds Policy

  • Refund Eligibility:
    Refunds will be processed if:

    • The returned product passes inspection.
    • The order is canceled before shipping.

  • Refund Process:
    Refunds will be credited to your original payment method within 7-10 business days of approval.

  • Shipping Costs:

    • Shipping costs are non-refundable.
    • If the return is due to our error (e.g., wrong or defective product), we will cover the return shipping costs.
3. How to Request a Return or Refund

To initiate a return or refund request, please follow these steps:

  1. Contact our customer support at rameshsingatiya19@gmail.com or call us at +91 8005969728
    .
  2. Provide your order number, reason for return/refund, and any supporting details (e.g., photos of the defective product).
  3. Follow the instructions provided by our team for returning the product.
4. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account or payment method for updates.
  2. Contact your bank or payment provider, as processing time can vary.
  3. If the issue persists, contact us at rameshsingatiya19@gmail.com.
5. Contact Us

For any queries regarding returns and refunds, please reach out to us:
Mahadev Natural
Email: rameshsingatiya19@gmail.com
Phone: +91 8005969728
Address: MAYA MAHADEV TREDERS, Govindpura, Gokulpura, Jaipur, Rajasthan 303801

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